FAQs

Who is LuxAnthropy and how are you different from other designer resale websites?

Whether this is your first time or fiftieth time shopping online resale, re-commerce, thrifting, upcycling, or whatever you want to call it, look no further than LuxAnthropy, we're the top-rated designer resale website that is purpose-driven, combining profit and purpose like no other.  LuxAnthropy continually receives 5-star ratings for the exceptional quality of the pre-owned designer and contemporary brands we sell, and for our charitable give-back DNA that's at the heart of our company.  Every item sold supports one of more than 25 global, national and local best-in-class charities that are making a difference!

What types of items do you sell?

LuxAnthropy sells the best designer resale items for women and men, including authentic designer handbags, designer shoes, clothing and accessories from Chanel, Gucci, Louis Vuitton, Prada and so many other top designer and contemporary brands.  Make sure to come back often and check out our latest offerings - you won't be disappointed!

 

Where does your merchandise come from?

The high fashion designer resale items available on our website are from the closets of the fashion enthusiasts who are big believers in helping others.  LuxAnthropy has access to some of the most amazing closets in locations all over the United States - including Hollywood insiders and studios, stylists and designers. We’ve carefully selected each pre-owned designer handbag, along with high-fashion shoes, clothes and accessories, to create the ultimate collection for you. We pride ourselves on our new and almost-new items and the charities we partner with. 

 

Which designer items do you accept?

We accept merchandise from many designers.  Check out our Designers We Accept List. Please keep in mind, LuxAnthropy only accepts dry cleaned, stain-free, un-damaged and authentic items. Our service connects buyers with designer and/or high-end previously-owned merchandise only.  The Company will decide at its sole discretion if the item fits the above descriptions.

 

How do I get my items to you?

Simple.

  • Complete your Seller’s Profile.

  • Download and complete an Itemized Form.

  • Request a Prepaid Shipping Label here.  Just include your name and address in the body of the email, and type "Request a Prepaid Shipping Label" in the Subject line.

  • Place your items in any box. Include your completed Itemized Form in the box so we know what you want to sell.

  • Drop your box off at a UPS or affiliated UPS shipper location. Shipping's on us!

**In Los Angeles? Certain zip codes are eligible for a complimentary pick-up. Ask us about it at info@luxanthropy.com

 

How does LuxAnthropy determine the price of my item?

Our top stylist team assesses each piece and sets prices based on several factors, including the brand, condition, and age of the item. Your items are professionally styled and photographed for optimum selling. We’re committed to selling your item at the highest price possible within the first 30 days.

 

How do you decide which charities you partner with?

We’re proud to be partnering with more than 25 top-rated global, national and local charities that are dedicated to making a difference.  All donations made through LuxAnthropy are made in the seller's name and go directly to the seller's chosen partner charity, and the charity sends the seller a tax receipt.  In addition, LuxAnthropy donates 5% of its proceeds to the seller's charitychoice. If there’s a worthy cause you’d like to see on our list, just send us a note at info@luxanthropy.com and we’ll check them out.

 

As a seller, how do I choose my charity and is there a minimum donation required?

Each Consignor creates a personal profile page where they select their charity and the percentage of the commission they want to donate (between 5%-100%).  LuxAnthropy will send your donation (in your name) on a quarterly basis to your selected charity and that charity will send you a tax receipt. 

LuxAnthropy will also donate 5% of the Company’s proceeds to each selected charity. 

 

What is your authentication process?

LuxAnthropy has a zero-tolerance policy when it comes to designer replicas. Our best-in-class resale authenticators inspect each item to ensure replicas never make it onto the site. Each product we accept is put through a multiple-point, brand-specific authentication process.

In the rare case that we discover a replica item has been sold, that buyer will receive a full refund and the Consignor shall return any and all commission received from LuxAnthropy. In some cases, further appropriate action may be taken against the Consignor. LuxAnthropy does not accept fake or counterfeit merchandise of any kind. If we suspect that a submitted consignment item is inauthentic, we will first contact the Consignor for proof of purchase. If there is still further doubt about the item’s authenticity, we reserve the right to confiscate the item and destroy it in compliance with all laws. Please note, brands sold are not partnered or affiliated with LuxAnthropy.

 

What is your return policy?

If you are not completely satisfied with your purchase, please email info@luxanthropy.com within 14 days of the shipment date to request a Return Merchandise Authorization number (RMA). The item(s) must be returned within 21 days of the shipment date. If the RMA number is not requested within 14 days, the item cannot be returned. The item(s) must be returned in the exact condition in which they were received. We will not accept returned items if the hang tag has been removed or if the item(s) are showing any signs of damage.

The customer is responsible for the cost of return shipping.  Once we receive your returned item(s), please allow up to 5 business days to process your return, plus another 5 business days for the refund to be reflected in your credit card statement. We’ll notify you by email once we have received and processed your return.

 

What is your commission structure for the Consignor?

(a) A Commission equal to 60% of the Net Selling Price where the total Net Selling Price of all Property sold pursuant to this Agreement during the Commission Period equals $9,999 or less, or (b) A Commission equal to 70% of the Net Selling Price where the total Net Selling Price of all Property sold pursuant to this Agreement during the Commission Period equals $10,000 or more. 

LuxAnthropy begins processing commission payments on the 15th day of every month for the sale period beginning on the 1st of the previous month to the last day of the previous month. For example, payments processed on April 15th would cover the sale period from March 1 through March 31. Such payments will be made to the Consignor by physical check.

 

Thank you for checking us out - Make sure to come back often because we're always adding new fabulous resale items.

xo LuxAnthropy

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