FAQs

Where does your merchandise come from?

The items you see on our site are from the ultimate fashion enthusiasts with designer and select contemporary brand pieces they’re no longer wearing and who are big believers in giving back.  LuxAnthropy has access to some of the most amazing closets in locations all over the U.S. - including Hollywood insiders, designers & stylists. We’ve carefully selected each piece and have created the ultimate collection for you. We pride ourselves on the beautiful, fun, and stylish clothes, bags, shoes and accessories we sell, and the charities we partner with.


Which designer items do you accept?

We accept merchandise from many designers.  Check out our Designers We Accept List. Please keep in mind, LuxAnthropy only accepts dry cleaned, stain free, un-damaged and authentic items. Our service connects buyers with designer and/or high-end previously-owned merchandise only.  The Company will decide at its sole discretion if the item fits the above descriptions.


How do I get my items to you?

Simple.

  • Complete your Seller’s Profile.
  • Download and complete an Itemized Form.
  • Request a Prepaid Shipping Label here.  Just include your name and address in the body of the email, and type "Request a Prepaid Shipping Label" in the Subject line.
  • Place your items in any box. Include your completed Itemized Form in the box so we know what you want to sell.
  • Drop your box off at a UPS or affiliated UPS shipper location. Shipping's on us!

**In Los Angeles? Certain zip codes are eligible for a complimentary pick-up. Ask us about it at info@luxanthropy.com


How does LuxAnthropy determine the price of my item?

Our Stylist team assesses each piece and sets prices based on several factors, including designer name, as well as condition and age of the item. Your items are professionally styled and photographed for optimum selling. We’re committed to selling your item at the highest price possible within the first 30 days.


How do you decide which charities you partner with?

We’re proud to partner with charities whose missions align with our company’s core values, such as the Breast Cancer Research Foundation and Otis College of Art and Design, among others.  All donations made through LuxAnthropy.com are made in the seller's name and go directly to the seller's chosen partner charity, and the charity sends the seller a tax receipt on a quarterly basis.  In addition, LuxAnthropy also supports each charity with its own donation. If there’s a worthy cause you’d like to see on our list, just send us a note at info@luxanthropy.com and we’ll check them out.


How do I choose my charity and is there a minimum donation required?

Each Consignor creates a personal profile page where they select their charity and the percentage of the commission they want to donate (between 5%-100%).  LuxAnthropy will send your donation (in your name) on a quarterly basis to your selected charity and that charity will send you a tax receipt. 

LuxAnthropy will also donate 5% of the Company’s commission to each selected charity. 


What is your authentication process?

LuxAnthropy has a zero-tolerance policy when it comes to designer replicas. Our experienced team inspects each item to ensure replicas never make it onto the site. Each product we accept is put through a multiple-point, brand-specific authentication process.

In the rare case that we discover a replica item has been sold, that buyer will receive a full refund and the Consignor shall return any and all commission received from LuxAnthropy. In some cases, further appropriate action may be taken against the Consignor. LuxAnthropy does not accept fake or counterfeit merchandise of any kind. If we suspect that a submitted consignment item is inauthentic, we will first contact the Consignor for proof of purchase. If there is still further doubt about the item’s authenticity, we reserve the right to confiscate the item and destroy it in compliance with all laws. Please note, brands sold are not partnered or affiliated with LuxAnthropy.


What is your return policy?

If you are not completely satisfied with your purchase, please email info@luxanthropy.com within 14 days of the shipment date to request a Return Merchandise Authorization number (RMA). The item(s) must be returned within 21 days of the shipment date. If the RMA number is not requested within 14 days, the item cannot be returned. The item(s) must be returned in the exact condition in which they were received. We will not accept returned items if the hang tag has been removed or if the item(s) are showing any signs of damage.

The customer is responsible for the cost of return shipping.  Once we receive your returned item(s), please allow up to 5 business days to process your return, plus another 5 business days for the refund to be reflected in your credit card statement. We’ll notify you by email once we have received and processed your return.


What is your commission structure for the Consignor?

(a) A Commission equal to 60% of the Net Selling Price where the total Net Selling Price of all Property sold pursuant to this Agreement during the Commission Period equals $9,999 or less, or (b) A Commission equal to 70% of the Net Selling Price where the total Net Selling Price of all Property sold pursuant to this Agreement during the Commission Period equals $10,000 or more. 

LuxAnthropy begins processing commission payments on the 15th day of every month for the sale period beginning on the 1st of the previous month to the last day of the previous month. For example, payments processed on April 15th would cover the sale period from March 1 through March 31. Such payments will be made to the Consignor by physical check.


LuxAnthropy

Transform your closet.
Transform your world.