Returns on Apparel & Shoes
If you are not completely satisfied with your purchase, please email firstname.lastname@example.org within 14 days of the shipment date to request a Return Merchandise Authorization number (RMA) to return the item(s). The item(s) must be returned within 21 days of the shipment date. If the RMA number is not requested within 14 days, the item cannot be returned. The item(s) must be returned in the exact condition in which they were received. We will not accept returned items if the hang tag has been removed or if the item(s) are showing any signs of damage.
The customer is responsible for the cost of return shipping.
Once we receive your returned item(s), please allow up to 5 business days to process your return, plus another 5 business days for the refund to be reflected in your credit card statement. We’ll notify you at the email you have provided once we have received and processed your return.
FINAL SALE ITEMS
All jewelry, watches, and headwear are FINAL SALE, and no returns will be accepted.
All items that fall outside of our return policy are available for re-consignment.
Visit our How To page here to learn about consigning with LuxAnthropy.